Terms of Service

Last updated: 1 April 2026

These terms govern your use of the Rendrd managed website service. Rendrd is a trading name of Social First Ltd (company number 11614409), registered at M.01 Tomorrow, Blue, MediaCityUK, England, M50 2AB.

By using our service, you agree to these terms. If anything is unclear, email us at hello@rendrd.uk.

1. The service

Rendrd is a fully managed website service. We design, build, host, and maintain your website. We handle edits, updates, and technical upkeep on your behalf.

We are not a web design agency selling finished files. The website we build for you is part of the managed service and is hosted and maintained by us for as long as you are on an active plan.

2. Free mockup

We build a preview of your website at no cost. You can review it on any device. There is no obligation to proceed. If you don't want to go ahead, you owe nothing and we part ways.

We may make reasonable changes to the mockup based on your feedback before you decide to go live.

3. Pricing and payment

Our service has two fees: a one-off build fee and an annual fee for hosting and changes. Build fees are £1,499 ex VAT for the Standard plan and £3,499 ex VAT for the Pro plan. The annual hosting and changes fee is £299 ex VAT on Standard and £599 ex VAT on Pro.

Your first year of hosting and changes is included in the build fee at no extra cost. The annual fee applies from the start of your second year.

All prices are exclusive of VAT. VAT is added to your invoice where applicable.

Once you approve your mockup, we send you an invoice for 50% of the build fee. Work starts on the final build when this deposit has cleared. The remaining 50% is invoiced on the day your site goes live. Payment is by bank transfer only - we don't accept card payments, direct debits, or recurring subscriptions.

Before each annual renewal we will send you a reminder and a fresh invoice. If you don't want to renew, let us know and the site will go offline at the end of your current year. If you want to renew but payment is not resolved within 14 days of the due date, we may take the site offline until the balance is cleared.

3a. 7-day go-live guarantee

Once you have approved your mockup and your 50% deposit has cleared, we commit to a go-live date within 7 working days. If we miss that date for any reason attributable to us, the entire build fee is refunded and you keep the website and domain.

Delays caused by you (for example, not providing requested content, photos, domain access, or approvals) pause the 7-day clock and don't count against the guarantee.

4. Price changes

The one-off build fee is fixed at the price quoted when you approve your mockup. We may change our annual hosting and changes fee. If we do, we will give you at least 30 days written notice by email. The new price takes effect from your next renewal. If you don't agree with a price change, you can choose not to renew.

5. Edits and updates

Your plan includes unlimited edits. You can request changes via WhatsApp. We will action requests within a reasonable timeframe.

Edits means changes to existing content - updating text, swapping images, changing contact details, and similar. Adding entirely new pages or features beyond your plan may require a plan upgrade or an additional charge, which we will agree with you first.

6. What you own

Your domain. We register and manage your domain on your behalf, but it belongs to you. If you cancel, we will help you transfer it within 30 days of your cancellation.

Your content. Any text, photos, logos, and branding you provide remain yours.

Text we write for you. We write website copy as part of the service. Once your site is live, the copy on your website is yours to use.

7. What we own

The website design, code, and technical implementation are our work and remain our intellectual property. The website is provided as part of the managed service and is not sold or transferred to you.

We may reuse design patterns, layouts, and techniques across other client projects.

8. Cancellation

You can choose not to renew at any time by letting us know via WhatsApp or email before your annual renewal date.

When your service ends:

• Your website goes offline at the end of the paid period
• Your domain stays yours - we will help you transfer it
• Any content you provided is yours to take
• There are no exit fees or penalties

If you want to come back later, we will do our best to pick up where you left off.

9. Refunds

30-day satisfaction refund. If you are not happy with your website within 30 days of it going live, let us know and we will refund the build fee in full. You keep your domain. We will take the site offline at the end of the 30-day window.

After 30 days from go-live, the build fee is non-refundable. Annual hosting and changes fees are non-refundable for the current year. If you choose not to renew, your site stays live until the end of the year you have paid for.

Refunds are made by bank transfer to the account the original payment came from, within 14 days of the refund being agreed.

10. Acceptable use

We reserve the right to refuse or remove any website that contains:

• Illegal content or content that promotes illegal activity
• Adult or sexually explicit material
• Hate speech, harassment, or discrimination
• Malware, phishing, or deceptive content
• Content that infringes on the intellectual property of others

If we become aware of a breach, we will contact you first where possible. In serious cases, we may take the site offline immediately.

11. Uptime and hosting

Your website is hosted on Cloudflare. We aim for high availability but don't guarantee 100% uptime. Planned maintenance or third-party outages are outside our control.

We are not liable for any loss arising from temporary unavailability of your website.

12. Liability

We build websites with reasonable care and skill. However, our total liability to you for any claim arising from the service is limited to the total fees you have paid us in the 12 months before the claim.

We are not liable for any indirect or consequential losses, including loss of revenue, customers, or data.

Nothing in these terms limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

13. Your responsibilities

• Provide accurate information about your business
• Ensure you have the right to use any content you supply (photos, logos, text)
• Keep your contact details up to date
• Not use the website for any purpose that breaches these terms or the law

14. Changes to these terms

We may update these terms from time to time. If we make a significant change, we will email you at least 30 days before it takes effect. Continued use of the service after that date means you accept the updated terms.

15. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions about these terms, email us at hello@rendrd.uk.

Social First Ltd, M.01 Tomorrow, Blue, MediaCityUK, England, M50 2AB. Company number 11614409.